Who Uses SiteOwl?

SiteOwl answers industry-wide headaches for security system owners and system integrators. If you design, install, or manage security systems, SiteOwl was built for you.
I’m a Security System Owner
I’m a Security System Integrator

Organizational executives are focused on ensuring team success and improving security readiness.  They understand that security is a key role in the organization and are always looking for better tools and workflows to help their security teams operate with great efficiency.

Executives are also ultimately responsible for ensuring that the system is adequately maintained and that it meets the needs of the organization.

When overseeing system upgrades and expansions, executives are looking for ways to gather information quickly and plan designs in an efficient and reliable manner.

Top Challenges Faced by System Executives

  • How do I plan future expansions effectively?
  • How can my people learn to manage new systems quickly?
  • Does my team have the right tools to track and maintain our security infrastructure?

Picture Perfect Scope

Know and understand the full scope of your floorplan at any time thanks to SiteOwl’s automatically-generated bill of materials.

As your team drops devices onto SiteOwl’s digital floor plan, the app generates an always-accurate bill of materials.
Items on your bill of materials are linked to your design. Select an item to review its floorplan placement.
Because SiteOwl’s bill of materials is connected to your design, you’ll always have what you need to finish the job.

While system managers and their teams need to effectively incorporate managing new devices with their existing equipment after the install is complete.

They are responsible for monitoring all devices on the security network and are continually tasked with responding to urgent repairs and coordinating moves, adds, and changes (MAC work) in rapid response to organizational needs.

Because the organization’s safety, profitability, and reputation rely on the performance of their system, it’s critical that this team be able to effectively monitor, maintain, and resolve system issues quickly.

Top Challenges Faced by System Managers

  • How can my team respond quickly to organizational needs?
  • What does my team need in order to get clear visibility on system issues and resolve them?
  • How can my team quickly co-opt new devices into our existing setup?

Picture Perfect Scope

Know and understand the full scope of your floorplan at any time thanks to SiteOwl’s automatically-generated bill of materials.

As your team drops devices onto SiteOwl’s digital floor plan, the app generates an always-accurate bill of materials.
Items on your bill of materials are linked to your design. Select an item to review its floorplan placement.
Because SiteOwl’s bill of materials is connected to your design, you’ll always have what you need to finish the job.

In-house technicians are responsible for maintaining a security system after the system integrator delivers it.

As part of the on-site maintenance staff, in-house technicians can order and replace malfunctioning parts and resolve service issues once those issues are reported.  

However, the technicians rely on the security team to report these issues.  If an issue is not reported, the in-house maintenance team may not be aware of the problem, which can create a gap in an otherwise-strong network.

Top Challenges Faced by System Technicians

  • How can my team respond quickly to organizational needs?
  • What does my team need in order to get clear visibility on system issues and resolve them?
  • How can my team quickly co-opt new devices into our existing setup?

Quick Ticketing

Give your technicians the information they need to make the right repair to the right device on the first trip.

Improve your service calls.  When creating a ticket, SiteOwl flags the device and forward all relevant information to your technician.
Eliminate unnecessary expenditures and efficiency gaps by that a technician only needs to make one trip to resolve the issue.
Streamline your communication by assigning technicians to specific tickets and sending an automatic email with all the necessary details.

Integrator company owners, executives, and branch managers are focused on the big picture.  They want to deliver a state-of-the-art security solution and an incredible customer experience to every client.

Because these business professionals remain high-level on many projects, their greatest strengths come from their staffing hires, the tools they use to equip their team, and the ability to gather information quickly.

Top-level individuals need tools which can provide the detailed information they need to make important leadership decisions, accurately estimate project timelines, and keep overhead low.

Top Challenges Faced by Owners, Executives & Managers

  • How can I gain visibility on where my time is going during a device repair so that I can do a better job at allocating it?
  • How can I address issues of performance in a black and white manner?
  • How can I give my clients visibility on what we are doing, real-time, without having to constantly call them?

Picture Perfect Scope

Know and understand the full scope of your floorplan at any time thanks to SiteOwl’s automatically-generated bill of materials.

As your team drops devices onto SiteOwl’s digital floor plan, the app generates an always-accurate bill of materials.
Items on your bill of materials are linked to your design. Select an item to review its floorplan placement.
Because SiteOwl’s bill of materials is connected to your design, you’ll always have what you need to finish the job.

While designers may create security designs, they may also be responsible for sales, account management, and onsite visits.

A design role can be wide-ranging and may require the designer to be mobile and versatile when collaborating with clients.  

In addition, a designer will need to capture all relevant information necessary to explain how a system should be built.  This may require extensive note-taking, onsite image capture, and a detailed markup for every device on the floor plan.

Top Challenges Faced by Designers

  • How do I effectively turn all of the requirements for a specific scope of work into a deliverable proposal for a client?
  • How can I make sure that, after completing a walkthrough, all of my notes and pictures are correctly organized?
  • How do I cut down the amount of time that it takes me/designers to put together a project takeoff?
  • How can I keep track of where exactly I am placing devices as I am completing a design?

Mobile Design

Optimize your design workflow with SiteOwl’s mobile-ready app, digital floorplan tools, and shared project workspace.

Keep your team fast and flexible by using SiteOwl’s digital tools to create essential project designs on the fly.
As designers in the field develop a project floor plan, all information is immediately available to every team member.
Annotation tools give designers the ability to provide design clarification by marking up images with clear instructions.

Ensuring that an installation project runs on time is the project manager’s primary responsibility.  

Though they may not be in the field with the technicians, project managers liaise between the field team and the customer to answer questions, resolve issues, and keep key project stakeholders informed.

Project managers encounter problems when the information they receive is inaccurate or when they’re constantly on the phone, seeking answers to client questions.  They need relevant and accurate data to perform effectively in their role.

Top Challenges Faced by Project Managers

  • How do I make sure that everyone on the team knows exactly what to do?
  • How can I verify that the job is being completed correctly?
  • How can I quickly address issues of performance and judge what quality of work a technician/worker is providing?

Real-Time Installations

Keep your team and your customers in the loop with real-time status updates for the duration of the install.

Because SiteOwl stores all project information in one place, field technicians can see which devices still need work.
Progress bars allow you to quickly and easily monitor the product completion status and adjust your team workflow accordingly.
Invite customers to experience a living floor plan by allowing them to monitor the project through the SiteOwl interface.

Field technicians are the hands-on workforce for the integration team, but each technician can only install one device at a time.  

Due to the nature of the job, technicians are focused on getting the details right.  This can lead to confusion when the technician successfully installs a security device but doesn’t know where to go next.

Because integration projects can span across multiple floors or multiple facilities, providing high-level visibility to the onsite team is critical to running an efficient operation.

Top Challenges Faced by Installation Technicians

  • How do I ensure that I install all of the devices in the correct location?
  • How can I make sure that I go out into the field with all of the necessary information to complete a project?
  • How will I be held accountable for my work (whether it is good or bad)?
  • How can I effectively communicate my installation progress to other team members and the project manager?

Mobile Install

Information captured in the field is instantly accessible to your team in the office.

Track installation status and respond to problems quickly by equipping your technicians with SiteOwl’s Mobile App.
Get rid of inefficient pen-and-paper mockups.  Our cloud-based integration keeps everyone on the same page at all times.
Keep your project managers focused on important issues.  SiteOwl’s in-app notifications eliminate the need for lengthy phone calls and emails.

Ensuring customer success is a key goal for an integrator service manager.

While this might include onboarding service coordinators and integrator technicians, the service manager is also responsible for ensuring that requests for service are met in a timely and efficient manner.

Service managers can maximize service performance by equipping their team with the right tools and reinforcing service protocols which empower customer success.  To do this, managers need visibility on customer projects so that they can better understand how to allocate resources to meet customer demand.

Top Challenges Faced by Service Managers

  • How can I gain visibility on where my time is going during a device repair so that I can do a better job at allocating it?
  • How can I address issues of performance in a black and white manner?
  • How can I give my clients visibility on what we are doing, real-time, without having to constantly call them?

Dashboard

Information captured in the field is instantly accessible to your team in the office.

A high-level, top-down view of your sites and systems helps ensure that you’re always in the know.
Close the gaps in your security infrastructure quickly by reviewing service tickets and system issues directly from the dashboard view.
Easily monitor the status of your network, view upcoming device installations, and jobs in progress in real time.

When a customer connects with the integrator’s service department, the service coordinator needs to be able to quickly and efficiently resolve outstanding client issues.  

This may require the coordinator to answer system-specific questions, respond to requests for service, or help with over-the-phone troubleshooting.

A service coordinator needs system visibility to remain effective in the role.  Without the information necessary to analyze equipment and troubleshoot problems, the service manager can’t reliably coordinator service or deliver an outstanding customer experience by resolving minor issues remotely.

Top Challenges Faced by Service Coordinators

  • How can I let my service technicians know exactly which camera they need to repair and where the camera is located?
  • How can the process of passing on information regarding malfunctioning equipment to service technicians be simplified?
  • How can service technicians avoid having to constantly ask a system owner for information regarding a device?

Dashboard

Information captured in the field is instantly accessible to your team in the office.

A high-level, top-down view of your sites and systems helps ensure that you’re always in the know.
Close the gaps in your security infrastructure quickly by reviewing service tickets and system issues directly from the dashboard view.
Easily monitor the status of your network, view upcoming device installations, and jobs in progress in real time.

Responsible for making in-field repairs, an integrator service technician will make the trip to the customer facility to repair or replace malfunctioning devices.

A service technician is most successful when the coordination team supplies all of the information necessary for a quick and easy service process.

If a technician arrives onsite unprepared to resolve an issue, multiple trips may be required.  Lacking parts or availability, a quick replacement could turn into a weeks-long process for both the integrator and the customer.

Top Challenges Faced by Service Technicians

  • How can I make sure I have all of the relevant information needed to successfully complete a service call/job?
  • How can I prevent unnecessary return trips to a job site?
  • How can communication between myself and the client be better facilitated?
  • How can the process of receiving information on malfunctioning equipment be simplified?

Quick Ticketing

Give your technicians the information they need to make the right repair to the right device on the first trip.

Improve your service calls.  When creating a ticket, SiteOwl flags the device and forward all relevant information to your technician.
Eliminate unnecessary expenditures and efficiency gaps by that a technician only needs to make one trip to resolve the issue.
Streamline your communication by assigning technicians to specific tickets and sending an automatic email with all the necessary details.

What Our Clients Say

My customer design approval process used to take two weeks to complete. Now, with SiteOwl, it's often done in less than an hour.

Chris Harper Program Manager, BlackBox

It's been a fantastic program for us, being able to centralize everything and have it in one spot, not have to dig through papers and spend hours of time … it’s saved us money … I would never want to be without it.

Shannon Gunn Systems Manager

...SiteOwl saved me from going to visit a project site every day...it's a life saver.

Alex Quinones Quality Control Manager, 3Sixty Integrated